Refund policy

REFUND AND RETURN POLICY

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be unworn, unused, in the same condition that you received it, and in its original packaging. Proof of purchase is required.

To start a return, contact us at lupesprints@gmail.com.

Returns must be approved before being sent back. Items sent back without first requesting a return will not be accepted.

Damaged or Incorrect Items

Please inspect your order when it arrives. If the item is defective, damaged, or you received the wrong item, contact us immediately at lupesprints@gmail.com with your order number and clear photos. We will review the issue and work to make it right.

Non-Returnable Items

Custom products, personalized items, sale items, and gift cards are not eligible for return unless they arrive damaged or incorrect.

Exchanges

The fastest way to get the item you want is to request a return for the original item, then place a new order once the return is approved.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will notify you if the refund is approved. If approved, the refund will be issued to your original payment method within 10 business days.

Please remember that your bank or credit card company may take additional time to process and post the refund.

For return questions, contact us at lupesprints@gmail.com.